Cancel health insurance
Cancel Sympany: template, address and registered mail
Last checked: 20 August 2026
A cancellation of the basic insurance at Sympany must reach the insurer by 30 November for the switch to take effect on 1 January – receipt counts, not the postmark. The cancellation address is below. With the ready-made template you fill in the letter in minutes and we send it by post, as registered mail if you like – from CHF 2.49, no printer needed.
Sympany cancellation address
SympanyPeter Merian-Weg 44002 BaselAddress per the official Sympany website, checked on 20 August 2026.
Several insurers work through regional agencies. If your policy or premium invoice shows a different agency address, use that one.
Deadlines for cancelling Sympany
The basic-insurance deadlines are set by law and are the same for every insurer. Supplementary cover follows your policy.
| What | Deadline |
|---|---|
| Basic insurance (KVG/LAMal) | received by 30 November, effective 1 January |
| What counts | receipt by Sympany, not the postmark |
| Recommended sending | by mid-November, registered mail or A-Post Plus |
| Premium notice from the insurer | by 31 October at the latest |
| Supplementary insurance (VVG) | own deadline per policy, often 3 months to year-end |
Leaving Sympany in four steps
- 1
Settle the new insurer
Compare next year's premiums and settle acceptance with the new basic insurer. In basic insurance, acceptance is mandatory.
- 2
Fill in the cancellation
Open the template, add your name, address and insured number, and enter the Sympany address as recipient.
- 3
Check the PDF
Use the preview to confirm sender, recipient and cancellation date are correct.
- 4
Send in time
Send so the cancellation arrives by 30 November – ideally by mid-November as registered mail.
Why registered mail
Because the deadline is a receipt deadline, you need proof of when your letter arrived at Sympany. Registered mail (from CHF 8.99) gives you an item number, proof of posting and proof of delivery; A-Post Plus (from CHF 5.49) is the cheaper tracked option. A plain send is possible from CHF 2.49.
Send registered mail onlineThis information is provided as drafting help only and does not constitute legal advice. The basic-insurance deadlines follow the Federal Office of Public Health (priminfo.admin.ch); supplementary-insurance deadlines and addresses can differ – if in doubt, check with your insurer.
Sympany cancellation FAQ
Where do I send the cancellation to Sympany?
To Sympany, Peter Merian-Weg 4, 4002 Basel. This address comes from the official Sympany website (checked on 20 August 2026). If your policy shows an agency address, use that one.
By when do I have to cancel Sympany?
For basic insurance the cancellation must reach the insurer by 30 November so the switch takes effect on 1 January. Receipt counts, not the postmark – so send by mid-November.
Can I cancel Sympany by email?
Basic insurance is cancelled in writing. Whether Sympany accepts a signed cancellation by email or through its customer portal is stated on its website – there is no general rule. Only registered mail is provable.
Do I have to cancel supplementary insurance at Sympany separately?
Yes. Supplementary VVG cover has its own deadlines per policy, often three months to the end of the calendar year. Cancelling basic insurance does not automatically end supplementary cover – check your policy conditions. A separate template exists for supplementary insurance.
What does sending via SwissDocs24 cost?
From CHF 2.49 per letter, including printing, envelope and postage. The recommended registered mail costs from CHF 8.99, A-Post Plus from CHF 5.49.
Cancel Sympany now
Fill in the template online, check the PDF preview and send it straight by post – no printer, no password.